Privacy Policy / Terms and Conditions of Order

Privacy Notice
This privacy notice discloses the privacy practices for http://www.frex.com.
This privacy notice applies solely to information collected by this website.
It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email info@frex.com.

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Terms and Conditions of Order

Order
Please check the prices at our shopping cart and select your currency. You will know the shipping cost automatically before place order if you create your account resistor your address and proceed to checkout. We will check details about the order descriptions, inventry, production schedule and then we will request request payment via PayPal when we can proceed on your order. We sell products based on Japanese currency Yen, prices are shown in the other currency on this shopping cart are just for your convenience purpose only, you will know how much in your currency when you pay through PayPal or Bank.

Shipment
All of the products are delivered by door to door direct shipping carrier like a FedEx, DHL or EMS to all over the world.
You will know the shipping cost automatically before place order if you create your account resistor your address and proceed to Checkout.

Customs Duty/Tax
Customer is responsible for all custom/duty fees as determined by your country.
Fees are collectable at time of delivery.
If you are unsure of the potential custom/duty/brokerage fees required by your country, please contact your border services agency before proceeding with this order.

Returns and Refunds policy
Goods returned and cancellation at a customers own convenience are not acceptable due to the type and nature of our goods.
Before deciding to make any purchase of goods and placing an order, please consider the above mentioned policies thoroughly.
We offer a guarantee as outlined below take great care in packing, and double check our packaging for shipment.
In the event of misdelivery of goods or defective goods, please contact us by e-mail or telephone within one week after the arrival of the goods.
However, returns and exchanges of goods that are once used, even though damaged, and then spotted as damaged in transit, are a customers responsibility, and any that have traces of use are not acceptable for returns at all.

Warranty
All of our products are sold without warranty except unopened electrical unit controller box which are covered one year after purchasing the product.
However, broken by electrical static, surge or input wrong voltage are exception guaraty for all electrical parts.
There is no guarantee any of damage or injury caused by using our products.

Repair Service
How and where to return for repair.
Send to
[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[
FREX Japan Trading
157-1 Takou Kawachinagano-city
Osaka 586-0036 Japan
Phone 0721-54-0503
FAX 0721-54-0604
]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]
via Air Parcel from Post office

It is better to mentioned on the package below:
INVOICE
Return shipment for repair
No commercial value
PC peripheral
Made in Japan
Purchase Order Number and the Date
Return address, name and phone number
Situation and supposed reason of broke.
It will takes longer for the investigations and repair work if lack of such information to suppose what was the cause of problem

We will request you the costs of the repair and overhaul with return shipping cost.

FREX   info@frex.com

当ウェブサイトは、フレックス・ジャパン・トレーディング社が商品を販売するサイトです。

個人情報保護方針
当社は、以下のとおり個人情報保護方針を定め、個人情報保護の仕組みを構築し、全従業員に個人情報保護の重要性の認識と取組みを徹底させることにより、個人情報の保護を推進致します。

個人情報の管理
当社は、お客さまの個人情報を正確かつ最新の状態に保ち、個人情報への不正アクセス・紛失・破損・改ざん・漏洩などを防止するため、セキュリティシステムの維持・管理体制の整備・社員教育の徹底等の必要な措置を講じ、安全対策を実施し個人情報の厳重な管理を行ないます。

個人情報の利用目的
本ウェブサイトでは、お客様からのお問い合わせ時に、お名前、e-mailアドレス、電話番号等の個人情報をご登録いただく場合がございますが、これらの個人情報はご提供いただく際の目的以外では利用いたしません。
お客さまからお預かりした個人情報は、当社からのご連絡や業務のご案内やご質問に対する回答として、電子メールや資料のご送付に利用いたします。

個人情報の第三者への開示・提供の禁止
当社は、お客さまよりお預かりした個人情報を適切に管理し、次のいずれかに該当する場合を除き、個人情報を第三者に開示いたしません。
・お客さまの同意がある場合
・お客さまが希望されるサービスを行なうために当社が業務を委託する業者に対して開示する場合
・法令に基づき開示することが必要である場合

個人情報の安全対策
当社は、個人情報の正確性及び安全性確保のために、セキュリティに万全の対策を講じています。

ご本人の照会
お客さまがご本人の個人情報の照会・修正・削除などをご希望される場合には、ご本人であることを確認の上、対応させていただきます。

法令、規範の遵守と見直し
当社は、保有する個人情報に関して適用される日本の法令、その他規範を遵守するとともに、本ポリシーの内容を適宜見直し、その改善に努めます。

お問い合せ
当社の個人情報の取扱に関するお問い合せは下記までご連絡ください。

◆特定商取引法に基づく表記

販売業者:フレックス・ジャパン・トレーディング
代表責任者:田中 成和
所在地:〒586-0036 大阪府河内長野市高向157-1
電話番号:0721-54-0503
公開メールアドレス: info@frex.com
ホームページ:URL http://www.frex.com
販売価格: 商品紹介ページをご参照ください。

商品代金以外の必要料金:

消費税、送料 全国一律1,000円
お支払い方法: 銀行振込、クレジットカード、デビッドカード、代引き

返品・交換・キャンセル等:
商品発送後の返品・返却等はお受けいたしかねます。
商品が不良の場合のみ良品と交換いたします。

返品期限:

商品出荷より5日以内に要連絡

返品送料:

不良品、欠品の場合は弊社負担
それ以外はお客様のご負担